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All returns must be authorised
by writing to "Contact Us"
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You must state your order number and request a returns authorisation number and
returns address. Failure to return with the correct authorisation number or if
you return to an unauthorised address, we shall not pass credit. Full
terms of returns below.
Motorcycle Products Limited comply
with the UK Consumer Protection (Distance Selling) Regulations that came into
force on 31st October 2000
Shipping Charges:
All orders over £40.00 to a UK mainland address are
delivered FREE.
If order total is £40.00p or under then a £3.95p charge inclusive of VAT @ 17.5%
applies.
Channel Islands (UK Only) at £14.99p (No VAT)
Republic of Ireland £14.95p inclusive of VAT at 17.5%.
Delivery to
most other European addresses Including Germany, France, Denmark etc. are charged £28.75p inclusive of VAT @ 17.5% unless otherwise stated.
We DO NOT ship anywhere outside of Europe
Delivery:
Once we have confirmed your order and received payment for the goods, your order will be dispatched.
We regret that we cannot guarantee
next day delivery, however, if on the UK mainland and your order is confirmed
and paid for before 2.00pm Monday to Friday then under normal conditions you
will receive your goods next working day.
Please note that the Scottish
Highlands and other remote areas may take a few days longer.
Parcels up to 2 Kilograms are sent via 1st Class Post and parcels over 2 Kilograms and those of higher value are sent via overnight courier, all for which a signature is required on receipt.
If any items are out of stock, we will inform you of expected delivery date or refund any payment
be it for part or whole order.
Please Note: Cheques can take 5 days to clear.
Not at Home:
Please note that couriers require that someone be present
to sign for all packages.
If nobody is available to sign for
the package, the courier will leave a card notifying of the failed delivery
attempt.
This card will instruct customer to
contact them to rearrange delivery.
The courier may attempt to leave
package with a neighbour or failing that, will attempt delivery again within the
next day or so.
If customer fails to receive or fails
to contact courier, the parcel will be
returned to us at the customers expense.
Returns:
No merchandise may be returned for credit or adjustment without
authorisation.
You must contact us and request a returns authorisation number and returns
address.
Failure to return with the correct authorisation number or if you return to an
unauthorised address, we shall not pass credit.
Items which are sold in clear sealed packaging must be returned in the same
unopened sealed packaging to qualify for any refund and also that electrical
items can only be returned if they have not been fitted or used in any way.
In the case of electrical items that have been fitted there is a possibility
that the new part can be damaged by some other fault in the equipment it is
connected to. Therefore, no electrical items may be returned if they have been
removed from sealed packaging unless obviously faulty.
Full credit or replacement, at our discretion, will be allowed in cases where
the goods are returned because of obviously faulty workmanship or an error on
the part of our organisation.
All claims must be made in writing.
Cancelled Orders:
If you wish to cancel and return your order where goods have already been
dispatched or received by you, you must inform us in writing requesting
cancellation within 7 working days from receipt of order either by fax, letter
or email.
If you cancel an order then you must return the goods at your expense
within 30 days.
If you fail to return the goods or you return them at our expense, then we will charge you the direct cost of the return even if you have been refunded.
Cancellation rights end seven days after the day you received the goods.
Always ensure returned goods are posted by at least Royal Mail "recorded
delivery" as we will not be held liable for goods lost in transit.
Please Note:
Unless otherwise stated, items are after-market parts, not genuine
manufacturers parts.
All prices include VAT
at the current rate where applicable.
We reserve the right to occasionally substitute one brand for another in the interests of maintaining our commitment to a swift delivery. When this does happen, the replacement item will be of the same or of higher quality.
We make every effort to ship the correct parts to our customers. We double check each order when it is entered into our computer by comparing that model/Part number and the description you have given us against the description for that model/part number in the system. If there are any questions, please contact us via our email form on the contact us page.
Title of goods shall not pass to the buyer until paid for in full
Registered Office: Motorcycle Products Ltd
C/o Trafalgar House Fullbridge Maldon CM9
4LE
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