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All returns must be authorised
by writing to "Contact Us"
Delivery & Returns
You must state your order number and request a returns authorisation number and returns address. Failure to return with the correct authorisation number or if you return to an unauthorised address, we shall not pass credit. Full terms of returns below. | Delivery: Once we have confirmed your order and received payment for the goods, your order will be dispatched.
Standard
delivery can take upto 4 days. We can send orders via an overnight courier if preferred, at £6.95p (Including VAT) if you order By 2.00pm Mon to Thurs Latest. We also offer a Saturday delivery service (£14.40p including VAT) if you order By 2.00pm Fri Latest Note: Courier does not deliver on Sundays, Public or Bank Holidays. |
Shipping Prices Include VAT Post & Packing
UK Mainland Standard
£3.95p
per order (unlimited items)
UK Mainland Next Day
£6.95p per
order (unlimited items)
Important: Next Day
Delivery is NOT Guaranteed
UK Mainland Saturday
£14.40p per
order (unlimited items)
Important: Saturday
Delivery is NOT Guaranteed
UK Off Mainland (Isle
of Man Northern Ireland Scottish Islands Etc.)
From £4.80p to £14.10p per
order (unlimited items)
Republic of Ireland &
Channel Islands (UK)
From £6.00p to £30.00p per
order (unlimited items)
Belgium Cyprus Denmark France Germany Italy
Luxembourg Netherlands
Portugal & Spain
From £6.00p to £30.00p per
order (unlimited items)
Finland Malta Norway & Sweden
From £6.00p to £50.00p per
order (unlimited items)
Please note Channel Islands (UK) VAT will be deducted at checkout
You can order as many items as you like in one order for the same fixed rate. Outside UK: Please note that certain items such as batteries, tyres & exhausts are not available to customers outside of the UK Parcels are sent via Royal Mail & Courier. Not at Home? Please note that couriers require someone be present to sign for all packages. If nobody is available to sign for the package, the courier will / should leave a card notifying of the failed delivery attempt. This card will instruct customer to contact them to rearrange delivery or the courier may attempt to leave package with a neighbour or failing that, will attempt delivery again within the next day or so. If you are likely to be out. leave a note on door instructing courier to leave with neighbour If courier fails to deliver, the parcel may be returned to us at the customers expense. Important if you request you parcel be left round back, in garage, in porch or anywhere without a signature, we will not be held liable should your parcel be lost or stolen. No monies will be refundable and all claims against us will be refuted. If any items are out of stock, we will inform you and refund immediately any payment be it for part or whole order. Please Note: Cheques can take 5 days to clear. Adverse Weather Conditions (AWC’s) may delay any of our delivery services. AWC’s are beyond our control We cannot be held responsible for delays due to AWC’s and ask you to please be patient as your goods will arrive as soon as possible. No refunds or compensation will be given for late delivery of goods due to AWC’s These terms apply to all of Motorcycle Products shipping services All prices include VAT at the current rate where applicable.
We reserve the right to occasionally substitute one brand for another in the interests of maintaining our commitment to a swift delivery. When this does happen, the replacement item will be of the same or of higher quality. Returns:
No merchandise may be returned for credit or adjustment without authorisation. If special delivery other than standard rate was requested, this fee will not be refundable Should any goods be supplied by us in error, we will cover return costs and exchange or credit in full as TBA between customer and Motorcycle Products. If you order something incorrectly and wish to return it, you must contact us within seven days of delivery and state your full name & order number which can be found by logging into your account or via the email from us that confirmed your order. When goods are ordered in error by the customer, returns will incur a 20% restocking fee. You must first contact us and request a returns authorisation number and returns address. Failure to return with the correct authorisation number or if you return to an unauthorised address, we shall not pass credit. Shipping / Delivery fees are non-refundable.
Items which are sold in clear sealed packaging must be returned in the same unopened sealed packaging to qualify for any refund and also that electrical items can only be returned if they have not been fitted or used in any way.
In the case of electrical items that have been fitted there is a possibility that the part can be damaged by some other fault in the equipment it is connected to. Therefore, no electrical items may be returned if they have been removed from sealed packaging unless obviously faulty and certainly no electrical items other than batteries will be returnable after seven days if faulty. Chromed parts have no guarantee / warranty due to British road and weather conditions. Brass Jets & Clutch Roller Weights are NOT returnable.
Full credit or replacement, at our discretion, will be allowed in cases where the goods are returned because of obviously faulty workmanship or an error on the part of our organisation. All claims must be made in writing. Cancelled Orders: If you wish to cancel and return your order where goods have already been dispatched or received by you, you must inform us in writing requesting cancellation within 7 working days from receipt of order either by fax, letter or email. If you cancel an order then you must return the goods at your expense within 30 days.
If you fail to return the goods or you return them at our expense, then we will charge you the direct cost of the return even if you have been refunded. Cancellation rights end seven days after the day you received the goods. Always ensure returned goods are posted by at least Royal Mail "recorded delivery" as we will not be held liable for goods lost in transit. Shipping fees for overseas customers are non-refundable. We make every effort to ship the correct parts to our customers. We double check each order when it is entered into our computer by comparing that model / part number and the description you have given us against the description for that model / part number in the system. If there are any questions, please contact us via our email form on the contact us page. Title of goods shall not pass to the buyer until paid for in full Registered Office: Motorcycle Products Ltd C/o Trafalgar House Fullbridge Maldon CM9 4LE Please Note: The address of this Registered Office is NOT Motorcycle Products Limited's place of business but may be used to serve official documents only |
